Terms of service
1. BUSINESS INFORMATION
Trading Name: Lash Out
Business Type: Sole Trader
Business Address: Montgomery Avenue, Paisley, PA3 4PX, Scotland
Email: ashleyod1988@lashout.uk
VAT Registration Number: GB 518 9718 49
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products and services online.
2. PRODUCTS
We make every reasonable effort to ensure that product descriptions, photographs, shades, sizes and other information displayed on our website are accurate.
Colours and product appearance may vary slightly depending on lighting, photography and the screen or device used to view our website.
Product availability may change without notice. We may discontinue products or limit quantities where appropriate.
Where products have specific usage, patch-testing or storage instructions, customers should follow the information provided with the product or on our website.
Certain tanning formulas may be particularly sensitive to temperature and storage conditions. Any specific storage instructions provided for a product should be followed.
3. ORDERS
When you place an order through our website, you are offering to purchase the products selected.
You are responsible for checking your order, delivery address and contact information before completing your purchase.
After placing an order, you will receive confirmation using the contact information supplied at checkout.
We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, there has been an obvious pricing or listing error, payment cannot be authorised, or we reasonably suspect fraudulent activity.
If we cancel an order after payment has been taken, the appropriate amount will be refunded.
4. PRICES, VAT & PAYMENT
All prices displayed on our website are in Pounds Sterling (£).
Where applicable, prices include VAT at the prevailing UK rate.
Delivery charges are displayed separately during checkout before payment is completed.
Payment must be made using one of the payment methods available at checkout.
Prices, promotions and discount codes may change from time to time.
Promotional offers and discount codes may have separate conditions, including expiry dates, exclusions or minimum spends.
5. DELIVERY
Our available delivery methods, charges and estimated timescales are detailed within our Delivery Information policy.
Delivery times are estimates unless expressly agreed otherwise.
We will take reasonable steps to dispatch orders within the timescales stated on our website.
Where circumstances outside our reasonable control cause delays, we will deal with these in accordance with applicable consumer law.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Nothing within this section limits your statutory rights relating to the delivery of goods.
6. RETURNS, CANCELLATIONS & REFUNDS
Your rights to cancel eligible online orders, make returns and request refunds are explained within our Refund & Returns Policy.
For eligible online purchases, statutory cancellation rights may apply.
Certain sealed products may not be eligible for a change-of-mind return once unsealed where the applicable health protection or hygiene exception applies.
This does not affect your rights where goods are faulty, damaged, incorrectly supplied, not as described or where you otherwise have rights under UK consumer law.
Please read our Refund & Returns Policy before requesting a return.
7. SUBSCRIPTIONS
Lash Out subscription products are subject to our separate Subscription Policy.
Lash Out subscriptions currently have a minimum commitment of three monthly payments.
Where a subscription has a minimum commitment, this will be stated before purchase.
Customers should read the Subscription Policy before subscribing.
By purchasing a subscription, you agree to the applicable subscription terms presented at the time of purchase.
8. PRODUCT USE & PATCH TESTING
Cosmetic and tanning products should always be used in accordance with the directions, ingredients information and warnings supplied with the product or provided on our website.
Where patch testing is recommended, customers should follow the relevant instructions before full application.
You should discontinue use if you experience an unexpected adverse reaction and seek appropriate professional advice where necessary.
Nothing within these Terms excludes or restricts liability where doing so would be unlawful.
9. WEBSITE INFORMATION
We take reasonable care to keep information on our website accurate and current.
Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, availability, pricing, promotions or delivery information.
Where permitted by law, we may correct genuine errors or update website information.
Your statutory consumer rights remain unaffected.
10. INTELLECTUAL PROPERTY
Unless otherwise stated, the Lash Out name, branding, logos, website content, original photographs, graphics, product imagery and other original materials displayed on our website belong to Lash Out or are used with the permission of their respective owners.
They must not be reproduced, copied, republished or used commercially without prior permission, except where permitted by law.
11. CUSTOMER CONTENT & REVIEWS
If you voluntarily submit a review, photograph, testimonial or other content to Lash Out, you confirm that you have the right to provide that content.
Where we wish to use identifiable customer photographs or other content for marketing purposes, we will respect applicable privacy and data-protection requirements.
Content submitted to Lash Out must not be unlawful, abusive, defamatory, misleading or infringe another person’s rights.
12. THIRD-PARTY SERVICES
Our website may use or link to third-party services, including payment providers, delivery services, social media platforms and other services necessary to operate our online store.
Third-party websites and services may be subject to their own terms, conditions and privacy policies.
13. PRIVACY
Personal information provided through our website is handled in accordance with our Privacy Policy and applicable UK data-protection law.
Shopify and other service providers may process information where necessary to operate our online store and provide services to us.
Please refer to our Privacy Policy for further information.
14. LIABILITY
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.
Nothing in these Terms affects your statutory rights as a consumer, including your rights in relation to goods that are faulty, not as described or otherwise fail to meet applicable legal requirements.
To the extent permitted by law, Lash Out will not be responsible for losses that were not reasonably foreseeable when the contract was formed or losses arising from misuse of a product contrary to the instructions supplied.
15. EVENTS OUTSIDE OUR REASONABLE CONTROL
We will not be responsible for delay or failure to perform our obligations where this results from circumstances outside our reasonable control.
Where such circumstances affect an order, we will take reasonable steps to minimise disruption and communicate with affected customers where appropriate.
Your statutory rights remain unaffected.
16. ACCEPTABLE USE OF OUR WEBSITE
You must not misuse our website, knowingly introduce viruses or malicious technology, attempt unauthorised access, interfere with website security, use our website for unlawful purposes, or infringe our or another person’s intellectual property rights.
17. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our business, website, services or applicable legal requirements.
The terms applicable to your purchase will generally be those in effect when your contract with us was formed, except where a change is required by law.
The current version of these Terms will remain available through our website.
18. GOVERNING LAW
These Terms of Service are governed by the laws of Scotland.
If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections and rights available to you under applicable law.
19. CONTACT INFORMATION
Questions regarding these Terms of Service or an order can be sent to:
Lash Out
Montgomery Avenue
Paisley
PA3 4PX
Scotland
Email: ashleyod1988@lashout.uk
VAT Registration Number: GB 518 9718 49
Nothing in these Terms of Service affects your statutory consumer rights.